At Outlet Everyday Footwear Store, we want you to be completely satisfied with your purchase of our comfortable flats, stylish heels, breezy sandals, cozy slippers, and performance sneakers. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in their original condition
  • Original packaging must be included
  • All tags must be attached

Non-Returnable Items

For hygiene reasons, we cannot accept returns on slippers that have been removed from their original packaging or show signs of wear. All other footwear categories (flats, heels, sandals, sneakers) are eligible for returns when conditions are met.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Everyday Footwear Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify alternative item)] I confirm that the item is unworn, in its original condition with all tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package your items securely and include the RMA number clearly on the package. We recommend using a trackable shipping service as you’re responsible for the return shipping costs.

Send your return to:

Outlet Everyday Footwear Store Returns
4559 Graystone Lakes
Louisville, US 30477

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • You’ll receive an email confirmation when your refund is processed

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

International Returns

Customers outside the U.S. are responsible for all return shipping costs and any applicable customs fees. We recommend declaring the package as “Returned Goods” to potentially reduce customs charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] during our business hours (Monday-Friday, 9am-5pm EST).

We appreciate your business and want to ensure every step with Outlet Everyday Footwear Store is as comfortable as our shoes!