Welcome to Outlet Everyday Footwear Store’s FAQ section! We’ve compiled answers to the most common questions about our comfortable footwear, shipping policies, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
Product Questions
What types of shoes do you offer?
We specialize in comfortable everyday footwear with collections including:
- Flats for effortless style
- Heels with comfort in mind
- Sandals for warm-weather wear
- Slippers for cozy relaxation
- Sneakers & Athletic Shoes for active lifestyles
What makes your shoes special?
Our footwear combines style and comfort with careful attention to detail. We select each style in our collections to ensure you get premium quality shoes that feel as good as they look.
Do you offer wide or narrow width options?
Currently, we offer standard width options across our collections. We’re constantly expanding our offerings, so check back for updates on additional width options.
Shipping & Delivery
Where do you ship?
We ship worldwide from our Louisville, Kentucky warehouse, excluding Asia and select remote regions.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
How long does order processing take?
We carefully prepare each order within 1-2 business days before shipping. You’ll receive tracking information as soon as your order is on its way.
Can I track my order?
Absolutely! We’ll send you tracking information via email as soon as your order ships. You can follow your package every step of the way.
Returns & Exchanges
What’s your return policy?
We offer a hassle-free 15-day return policy from the delivery date. Simply contact our customer service team at [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns only. For a different size or style, please place a new order and return the original items within our 15-day window.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, please contact us immediately for assistance.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can also choose to pay through PayPal for an additional layer of security.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes future orders faster and allows you to track your order history.
Customer Service
How can I contact customer service?
Our Louisville-based team is happy to help! Email us at [email protected] for prompt assistance.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Still have questions? We’re here to help you step into comfort with the perfect pair of shoes. Contact us at [email protected] and we’ll be happy to assist you.